The Computing Services Centre (CSC) receives lots of job requests from departments/offices every day. These requests are handled on a first-come-first-served basis. In order to allow colleagues to check the status of their work requests, a Web-based enquiry system has been developed. This easy-to ...

The wireless LAN of the University was formally launched on 15 March 2000 after the Inauguration Ceremony co-organised with Lucent Technologies, the wireless LAN solution provider of the project. This event has gained rather handsome publicity and was well covered in the newspapers as the City ...

Crowds were there on the streets everywhere in the world. Thanks to the CityTV, a TV facility available on the campus network, the CSC staff had been able to join the fun and share the joy with people, not only in Hong Kong, but also in Beijing, New York, Gisborne (billed as the first city in the ...

A survey was conducted in December 1999 to find out how Help Desk users think of our service during the year, and any recommendations for improvement. Thirty questionnaires were sent to a mixture of academic, administrative and clerical staff who frequently called the Help Desk for assistance ...

The Computing Services Centre (CSC) has long been providing free electronic marking of multiple-choice type examination scripts and data capturing of survey forms ever since the optical mark scanning machines were installed in the University. Over the years, we have developed a comprehensive marking ...

In view of the increasing importance of computer facilities and the complexity of networking in the University, ensuring smooth running of the computer systems and networks have become a high priority issue in departments as well as in the Computing Services Centre (CSC). Since many departmental ...

Technology trend has been evolving rapidly over the years. Most users in the CityU are beginning to appreciate new technology and are making every effort to keep up with its fast pace. Being a technology centre, the Computing Services Centre (CSC) has an obligation to develop new services and find ...

One day, Jane was asked to buy a PC for her department. Being a new staff member and knowing little about PC, she was at a loss on what to buy. Fortunately, someone suggested her to try the University Computer Shop. She did try and at the end was pleasantly surprised with the quality products and ...

With the aim to obtain timely feedback from our end users on the quality of CSC services, our staff have been randomly selecting end users each weekday and giving each one of them a call to see if the jobs being raised in the CSC Work Request Forms (CSCWR) were completed to their satisfaction. They ...

Much has been said about the y2k awareness and conversion project in June 1998, March and June 1999 issues of the Network Computing. It is time to report the y2k compliance progress in the Computing Services Centre (CSC). We are proud to announce that all the mission critical systems of CSC have ...